Refund policy

Return & Refund Policy

Effective Date: July 17, 2026

At SahiSaman, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 3 days of receiving your order if:

  • The item is damaged, defective, or broken upon delivery.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product is significantly different from the description on our website.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with the original packaging, tags, manuals, and accessories.

  • Include proof of purchase or the order number.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Personal care and hygiene products.

  • Beauty and cosmetic products that have been opened.

  • Innerwear and intimate apparel.

  • Customized or personalized products.

  • Digital products or gift cards.

  • Products marked as "Non-Returnable" on the product page.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number

  • Photos of the product

  • Photos of the package

  • A brief description of the issue

Our support team will review your request and respond as quickly as possible.

4. Return Process

To request a return:

  1. Contact our customer support team.

  2. Share your order details and supporting photos.

  3. Wait for return approval.

  4. Ship the product (if requested) using the instructions provided.

  5. After inspection, we will process your refund or replacement.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds are not made in cash.

  • Approved refunds will be transferred to your bank account or UPI after verification.

  • Customers may be asked to provide valid bank account or UPI details.

7. Order Cancellation

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the item qualifies under this policy.

SahiSaman reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or verification issues.

8. Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), return shipping charges will be borne by SahiSaman.

  • If the return is due to a customer preference (where applicable), return shipping charges may be deducted from the refund.

Original shipping charges are generally non-refundable unless required by applicable law.

9. Exchanges

We currently offer replacements only for damaged, defective, or incorrect products, subject to product availability.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact Us page available on our website.

SahiSaman reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.